Shipping Policy

Order Processing

All orders are processed within 1–3 business days. Processing times may be longer during high-volume periods, holidays, product launches, or promotions.

Once your order is processed, it will be shipped from one of our fulfillment locations based on product availability and your delivery address.

Where We Ship From

We ship from several partnered warehouses, which may include locations in the United States and international fulfillment centers.
Depending on the items in your order, your package may arrive:

  • in multiple shipments, and/or

  • from different origins.

You will receive tracking information for each shipment as soon as it becomes available.

Shipping Times

Estimated delivery times vary depending on your location and the specific products ordered.
Most orders typically arrive within:

  • USA: Estimated 5–15 business days

  • International: Estimated 7–20 business days

Please note that these are general estimates. Actual delivery times may vary due to customs processing, carrier delays, inventory levels, or other factors outside our control.

Shipping Costs

Shipping fees are calculated at checkout based on your location and the items in your cart.
Occasionally, promotional free shipping may apply to certain products or regions.

Tracking Your Order

Once your order ships, you will receive an email with tracking information.
If your order contains multiple items, tracking may be provided in separate emails corresponding to each part of your shipment.

Customs & Import Fees

For international orders, customs duties, taxes, and import fees may apply. These charges are determined by your country’s regulations and are the customer’s responsibility.

Shipping Delays

Delivery delays may occasionally occur due to:

  • high shipping volume

  • customs processes

  • carrier disruptions

  • weather events

  • inventory or fulfillment backlogs

We cannot guarantee exact delivery dates and are not responsible for delays once the package has been handed to the carrier.

Lost or Stolen Packages

If your order shows as delivered but you did not receive it, please contact the carrier first.
If the issue remains unresolved, email us at office@mc2empire.nyc and we will do our best to assist.

Questions?

For any shipping questions or concerns, please contact us at:
office@mc2empire.nyc